How does pricing compare?

PolyAI is custom-quoted, typically six-figure annual contracts (reportedly from ~$150k/yr as of June 2026) billed against ASR minutes, with no public self-serve rate. MapleVoice is a single flat monthly price with no per-minute meter and no enterprise minimum.

Is PolyAI better than MapleVoice?

For a large enterprise contact center, PolyAI is excellent — it's mature, proven at scale and deeply customizable. For a small or mid-sized business that wants a phone agent done for them fast on a flat price, MapleVoice is the better fit.

Does MapleVoice book appointments and transfer to a human like PolyAI?

Yes. MapleVoice answers 24/7, qualifies callers, books appointments and captures leads directly on the call, and transfers to a live human when needed — all integrated with your booking, CRM or POS.

Can MapleVoice handle compliance needs like HIPAA?

Yes. MapleVoice is HIPAA-aware with compliance support built into how we deploy and run your agent, suited to regulated SMB use cases such as healthcare and dental practices.

VSP

MapleVoice vs PolyAI

PolyAI is one of the most mature, enterprise-grade voice AI platforms on the market, proven at massive scale with brands like Marriott and Caesars. But it is built for large contact centers on six-figure custom contracts and long implementations, where MapleVoice is the done-for-you, flat-priced option a small or mid-sized business can have live in 48 hours.

PolyAI builds enterprise-grade voice AI for large contact centers on six-figure custom contracts; MapleVoice gets a small business a fully-managed, industry-tuned phone agent live in 48 hours on a flat monthly price.

Best-in-class for large enterprise contact centers; a heavy lift for an SMB that needs a phone answered next week.·Updated June 2026

The short answer

PolyAI is a enterprise voice ai. MapleVoice is the agent — built, tuned and run for you.

Live in 48 hours Flat monthly price Industry-tuned Zero engineering

MapleVoiceRecommended

What it is

Fully-managed, done-for-you AI voice agent

Best for

Businesses that want their phones handled — not a dev project

Pricing

Flat managed plans — one predictable monthly price, no per-minute meter

Setup

Live in 48 hours — we build, tune & run it for you

PPolyAIEnterprise voice AI

What it is

Enterprise conversational AI platform (managed, custom-built)

Best for

Large enterprises and high-volume contact centers that need human-like voice automation across many languages and complex CX workflows.

Pricing

Custom only, no public tier. Enterprise contracts reportedly start in the six figures (~$150k/yr cited), with usage driven by ASR minutes (as of June 2026).

Setup

Sales-led, custom enterprise implementation with a multi-week-to-multi-month design, build and integration cycle.

Feature by feature

MapleVoice vs PolyAI, side by side

Feature comparison of MapleVoice versus PolyAI
Capability	MapleVoice	PPolyAI
Done-for-you build & setup	YesWe build it	YesFully managed build
Live in 48 hours	Yes	NoWeeks-to-months rollout
Industry-tuned out of the box	Yes	PartialCustom-built per client
Custom CRM / booking / POS integration	YesIncluded	YesEnterprise integrations
No engineering or prompt-writing required	Yes	YesThey build it for you
Flat, predictable pricing (no per-minute meter)	Yes	NoASR-minute usage pricing
Dedicated account team & human oversight	Yes	YesEnterprise account team
24/7 call answering	Yes	Yes
Books appointments & captures leads on the call	Yes	PartialCX-focused, not SMB booking
Ongoing optimization & maintenance handled	Yes	YesManaged optimization
Works across industries	Yes	YesEnterprise verticals
Live human transfer / escalation	Yes	YesHuman handoff
HIPAA-aware & compliance support	Yes	YesEnterprise compliance

The real cost

Pricing, honestly compared

MapleVoice

Flat managed plans — one predictable monthly price, no per-minute meter. One number, the build, tuning, integrations and ongoing optimization included — no per-minute meter and no surprise overages.

See pricing

P PolyAI

Custom six-figure annual contracts (reportedly from ~$150k/yr), billed against ASR minutes with no public or self-serve rate (as of June 2026).

MapleVoice is a flat monthly price with no per-minute meter and no six-figure commitment — designed so a small or mid-sized business can say yes this week, not after a months-long enterprise procurement.

Competitor pricing from public sources, as of June 2026. Real per-minute cost varies by configuration — figures shown as ranges.

The core difference

Enterprise-grade, but built for enterprises

PolyAI and MapleVoice are both done-for-you and managed — the difference is who they're built for, how fast you go live, and how you pay.

48 hours, not a sales cycle

PolyAI runs a sales-led enterprise implementation measured in weeks to months. MapleVoice builds, tunes and deploys your custom agent in about 48 hours — the opposite of a long procurement and design phase.

Flat price, not six figures

PolyAI is custom-quoted, typically six-figure annual contracts (reportedly from ~$150k/yr as of June 2026) billed on ASR minutes. MapleVoice is one flat monthly price with no per-minute meter and no enterprise minimum.

Built for SMBs, not just the Fortune 500

PolyAI is engineered for large contact centers and global brands. MapleVoice is purpose-built for small and mid-sized businesses — industry-tuned and integrated with the booking, CRM and POS tools they actually use.

Where MapleVoice wins

What you get that PolyAI doesn’t hand you

Live in about 48 hours

We build, tune and deploy your custom AI phone agent in roughly two days — no multi-week enterprise design phase or drawn-out implementation.

Flat monthly price, no meter

One predictable monthly fee with no per-minute ASR billing, no overages and no six-figure annual commitment to forecast around.

Built for SMBs, done-for-you

You don't need a contact-center team or a procurement process. We build, run and maintain the agent for you, sized for a small or mid-sized business.

Industry-tuned out of the box

Your agent ships pre-tuned for your industry's calls, terminology and booking flows — not a blank enterprise platform you configure from scratch.

Wired into your booking, CRM & POS

We integrate the agent with the tools you already run so it books appointments and captures leads directly on the call, no engineering on your side.

Giving credit

Where PolyAI genuinely shines

We’d rather you choose the right tool than the loudest one. Here’s what PolyAI does well.

Most mature, enterprise-grade voice AI, proven at massive scale with Marriott, Caesars, PG&E and UniCredit

Deep CX and contact-center expertise with human-like conversational quality across 45 languages

Backed by NVIDIA (NVentures) with an $86M Series D in Dec 2025 at a $750M valuation and $200M+ total funding

2,000+ live deployments and 100+ enterprise customers, built for complex, high-volume operations

Make the call

Who should choose which

Choose MapleVoice if…

You're a small or mid-sized business and want a phone agent live in days, not after a months-long enterprise rollout

You want one flat monthly price with no per-minute meter and no six-figure annual contract

You want it fully done-for-you and industry-tuned, integrated with your booking, CRM or POS

You need 24/7 call answering that books appointments and captures leads without hiring a contact-center team

P Choose PolyAI if…

You're a large enterprise or high-volume contact center with a dedicated CX and procurement team

You need deeply customized conversational AI across many languages and complex enterprise CX workflows

You have a six-figure budget and can invest in a longer custom implementation for maximum scale and control

Switching is easy

Moving from PolyAI to MapleVoice

If PolyAI turned out to be too heavy, too slow or too expensive for your size of business, switching is straightforward. Tell us how you answer and route calls today, your industry, and the booking, CRM or POS tools you use, and we build, tune and deploy your custom agent in about 48 hours. There's no per-minute meter to reconcile and no six-figure contract to unwind — just a flat monthly price and a managed team that runs and optimizes the agent for you.

Step 1

Forward your number

Keep your existing number and your data — just point it to us.

Step 2

We learn your calls

We map your call flows, FAQs and booking rules in one short onboarding call.

Step 3

We build & tune

A custom, industry-tuned agent, wired into your booking, CRM and POS.

Step 4

Live in 48 hours

Your agent goes live — and our team runs and optimizes it for you.

No downtime Keep your number Live in 48 hours

48hrs

To go live

<500ms

Answer time

24/7

Never misses a call

Flat

Predictable pricing

Questions, answered

MapleVoice vs PolyAI FAQ

Yes, for small and mid-sized businesses. Both are done-for-you, managed voice AI, but PolyAI is built for large enterprise contact centers on six-figure custom contracts, while MapleVoice is the flat-priced, industry-tuned option an SMB can have live in about 48 hours.