MapleVoice Help Center · Live

How can wehelp today?

Search the knowledge base, browse categories, or submit a ticket. Real human responses within 4 business hours — often much faster.

All systems operational
Call routing: nominal
API latency: 42ms
Dashboard: live
Knowledge Base

Browse by category — 90+ articles, all free.

Getting Started

12 articles

Launch profile, onboarding, and your first 48 hours.

Agent Configuration

18 articles

Scripts, call flows, escalation rules, and routing.

Voice & Conversation

9 articles

Voice selection, tone tuning, and conversation design.

Telephony & Numbers

11 articles

Forwarding, porting, SIP, and number management.

Analytics & Reports

8 articles

Call summaries, intent labels, and revenue reports.

Integrations

14 articles

CRM, scheduling, POS, and custom webhooks.

Security & Compliance

10 articles

BAA, SOC 2, TCPA, HIPAA, and data requests.

Billing & Plans

7 articles

Subscriptions, usage overages, invoices, and cancellation.

Most Asked

Popular questions, quick answers.

Email your requested changes to support@maplevoice.ai or submit a ticket. Script updates are typically deployed within one business day. For more complex flow changes, we book a 20-minute working session to walk through them together.

Talk to us

Every support channel, ranked by response time.

Call support
(480) 650-9911
Mon–Fri · 8am–6pm MST
Email support
support@maplevoice.ai
Reply in < 4 business hours
Text support
Text (480) 650-9911
Reply in < 15 minutes · business hours
Urgent / security
security@maplevoice.ai
Response within 1 hour · 24/7
Response SLAs

Response time by plan.

Essential plan

< 4 business hrs

Community support
Mon–Fri · 8am–6pm MST
MOST POPULAR
Professional plan

< 2 business hrs

Priority queue
Mon–Fri · 8am–6pm MST
Premium plan

< 30 minutes

Dedicated success manager
24/7 with on-call escalation
Submit a ticket

Couldn’t find it? Tell us what you need.

Submit a ticket and a real team member will reply within your plan’s SLA window. The more detail you give us up front, the faster we can resolve it.

Include call IDs or timestamps if relevant
We’ll email a confirmation with your ticket ID
Real humans — not AI — reply to support tickets
Videos

Watch it, skip the reading.

4:12
Your first 48 hours with MapleVoice
3:07
Editing your call flow without code
2:54
Reading call summaries & outcomes
4:48
Connecting a CRM in under 5 minutes
3:22
Porting your existing business number
5:01
How compliance works (HIPAA, TCPA)
Platform uptime

99.9% uptime. And when it isn’t, you’ll know first.

We publish real-time status of every core service. Incidents are communicated transparently, with post-mortems shared with impacted customers.

Subscribe to status alerts
All systems operational
as of now
Call routing
99.99%
API endpoints
99.98%
Dashboard
99.97%
SMS gateway
99.96%
Compliance

Requesting a BAA, SOC 2 report, or privacy action?

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Your feedback helps us improve the Help Center for everyone.

Still stuck?

Call us. A real human picks up.

Monday through Friday, 8am–6pm Mountain time. For urgent issues outside business hours, email security@maplevoice.ai and we’ll respond within an hour.

(480) 650-9911