For solo practices it climbs past 30% — and every unanswered ring is a patient dialing the next provider on their list.
Where the schedule leaks.
Your front desk is checking in a patient, on hold with a pharmacy, and the phone keeps ringing. The call rolls to voicemail — and that patient just booked with the practice across town.
The front desk can’t answer every line
Nearly 1 in 4 calls to medical practices goes unanswered — for solo practices it climbs past 30%.
Patients won’t leave a voicemail
62% hang up the moment they hit voicemail, then call the next provider on their insurance list.
No-shows blow holes in the schedule
No-show rates run 18–23%, and each empty slot costs ~$200 — north of $150k a year for many practices.
After-hours, the phone just rings
Evenings and weekends are when patients call — and exactly when no one is there to book them.
Answered, verified, and booked — while the desk is at lunch.
A tireless front-desk teammate — that never goes to lunch.
24/7 patient intake
Every call answered live — lunch, evenings, weekends — and new patients booked before they call elsewhere.
Scheduling in your EHR
Books sick visits, physicals, and follow-ups into the right provider and slot, directly in your system.
Insurance pre-screening
Confirms accepted plans and in-network status and captures plan details before the visit.
Reminders & recalls
Automated confirmations and reminders that cut no-shows, plus recall outreach to overdue patients.
Refills & routing
Handles refill requests, results questions, and triage routing per your protocols.
Review requests
Texts satisfied patients a review link to grow your practice’s online reputation.
The front desk, before and after.
Two leaks, sealed — and the math behind it.
Straight answers for practices.
Yes. We operate under a signed Business Associate Agreement, encrypt PHI in transit (TLS 1.3) and at rest (AES-256), and limit access to the minimum necessary. See our HIPAA Compliance Statement for full detail.