From ring to gone in under a minute.
The lobby is full, a tech is restraining a nervous dog, and three lines are ringing. Watch what happens to one worried owner — step by step.
The phones ring faster than you can answer
Clinics field 75–150 calls a day and miss 24–28% of them. After hours it’s worse — 72% of callers won’t leave a voicemail.
85% never call back
A worried pet owner who hits voicemail doesn’t wait — they call the next clinic. The visit, and the client, are gone.
Real emergencies slip through after hours
More than a third of after-hours calls are genuine emergencies. Missing one risks a pet’s life — and your reputation.
A missed call is $300 now — $12,800 for life
Each missed call is $150–$300 in immediate care and ~$12,800 in lifetime value. No-shows add $50k+ a year in empty slots.
What the caller said — and what MapleVoice did.
A calm, careful front desk — that never goes to voicemail.
Appointments land in the software you already run on.
Same calls. Triaged, not lost.
What a handful of saved calls a day is worth.
Straight answers for clinics.
It triages symptoms against your clinic’s protocols, books urgent slots, and routes genuine emergencies to your on-call vet or ER partner — it never gives medical advice beyond your rules.