What legal customers typically see with MapleVoice.
A 9:45 PM injury call, triaged in under a minute.
A potential client is rear-ended on a Tuesday night. They Google "injury attorney near me" and call the first result — your firm. It's 9:45 PM. Your office closed five hours ago. MapleVoice picks up in under two seconds, captures matter details, confirms jurisdiction and statute-of-limitations window, and pages your on-call attorney while the caller is still on the line.
How every legal call moves from ring to outcome.
Always-on intake — 24/7/365
Every call is answered in under two seconds, regardless of time of day. Nights, weekends, holidays, court days — it doesn't matter. The firm never misses a case-worthy call again.
Matter-type qualification
Injury vs. workers' comp vs. family law vs. estate vs. criminal — the agent qualifies against the specific matter types your firm handles, using your approved screening questions.
Urgency screening with statute awareness
Cases are flagged HIGH / NORMAL / REVIEW based on urgency and statute-of-limitations proximity. Time-sensitive matters are prioritized to the appropriate attorney.
Conflict check + case-fit screening
Basic conflict screening against your client list. Clear case-fit filters weed out non-fits before they hit the attorney's calendar.
Priority paging + intake handoff
High-priority cases trigger instant attorney paging via SMS / call / Slack. The full transcript, matter summary, and contact info land in your case management system before the follow-up call begins.
Built for legal calls where something needs to happen.
After-hours case intake
Nights, weekends, and court days handled without a third-party answering service — with intake quality the firm can trust.
Matter-type qualification
Injury, family, estate, criminal, business — screened against the specific matters your firm accepts, using your scripts.
Priority paging for time-sensitive cases
Statute-of-limitations proximity, emergency injunctions, and high-value cases trigger instant attorney paging.
Conflict and case-fit screening
Basic conflict screening and fit filters weed out non-fits before they reach the attorney's calendar.
Existing client call routing
Current clients are recognized and routed to their lead attorney with context — no re-intake, no repetition.
Court-day coverage
When attorneys are in court, inbound calls are triaged, qualified, and scheduled for the attorney's post-court callback.
Connects to the tools legal teams already run.
Before vs. After MapleVoice
Whitman & Cole Injury Attorneys — Boutique firm · Austin, Texas
Never miss a case-worthy call — after hours, weekends, or court days.
“We stopped relying on a third-party answering service that was losing us cases and embarrassing us on intake quality. The AI screens better than the service did, pages us when a priority case comes in, and our clients actually prefer it — they get a real conversation instead of a scripted gatekeeper.”
A boutique injury firm, 90 days after go-live.
Straight answers from legal operators.
Absolutely not. The agent is explicitly scoped to intake, qualification, scheduling, and routing. It does not offer legal opinions, case valuations, or strategy. Scripts are reviewed by the firm before launch to ensure every word stays within appropriate intake bounds.