A 7 PM shopper calls. Your office closed at 5.
They reach voicemail — and bind a policy with the agency that picked up. Phone leads convert 10–15× better than web forms, and here is exactly where each one slips away.
Quote calls come after you've closed
Insurance shoppers call most between 6–8 PM — exactly when your office is dark and the call rolls to voicemail.
85% never call back
Agencies miss 22–30% of calls, and 62% of those callers immediately dial a competitor. The lead is gone in one ring.
Slow follow-up kills the close
Responding within 5 minutes lifts contact rates 400%. The industry average is 47 hours — by then they’ve already bought.
A missed quote is $50k+ a year
For a moderately busy agency, missed calls quietly cost $50k+ annually — compounding across every renewal you never won.
Captured after hours — on a producer’s calendar by morning.
Office closed — call answered
A shopper comparing auto rates calls while your line is dark. MapleVoice picks up in seconds, in your agency’s voice.
Details gathered to quote
Line of business, 2022 Civic with a clean record, full coverage — the whole intake, structured for your producer.
Intent scored — buying this week
High intent confirmed and flagged hot, so a licensed producer knows it’s a real opportunity, not a tire-kicker.
Producer callback booked
Slotted onto the right licensed agent’s calendar and synced to Applied Epic — no re-keying, no cold lead.
A 24/7 CSR — that hands hot leads to your producers.
24/7 quote intake
Captures new quote requests around the clock — including the 6–8 PM rush when most agencies are closed.
Lead qualification
Gathers line of business, driver/property details, and intent so agents spend time on real opportunities.
Books agent callbacks
Routes service calls and books quote callbacks with the right licensed agent — never letting a hot lead cool off.
Service & policy questions
Handles ID cards, billing, and policy questions so your team isn’t buried in service calls.
Syncs to your AMS / CRM
Logs the lead and notes into Applied Epic, EZLynx, or your CRM instantly — no re-keying.
Renewal & cross-sell outreach
Reaches policyholders at renewal and for cross-sell, on a schedule, automatically.
Every lead lands in the system you already run on.
Same calls. Quoted, not lost.
What capturing the after-hours rush is worth.
Straight answers for agencies.
It captures everything needed to quote and qualifies the lead, then hands off to your licensed producers to run numbers and bind — keeping you fully compliant.