Clear terms.Fair terms.

2.1 Agreement to Terms

By accessing or using our website, submitting any form, providing your contact information, subscribing to MapleVoice services, deploying an AI voice agent, or engaging with our services in any way, you represent and warrant that:

• You are at least eighteen (18) years of age
• You have the legal capacity and authority to enter into a binding agreement on behalf of yourself or the business you represent
• You have read, understood, and agree to be bound by these Terms in their entirety
• You agree to comply with all applicable local, state, federal, and international laws and regulations
• The information you provide to us is accurate, current, and complete

2.2 Modifications to Terms

MapleVoice reserves the right to update, modify, or revise these Terms and Conditions at any time and at our sole discretion. When material changes are made, we will update the "Last Updated" date at the top of this document. For significant changes, we may also notify you via email or a prominent website notice. Your continued use of our website or services following the posting of any changes constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

2.3 Additional Policies

These Terms should be read in conjunction with our Privacy Policy and HIPAA Compliance page, both of which are incorporated herein by reference and form part of this agreement. In the event of any conflict between these Terms and the Privacy Policy regarding data privacy matters, the Privacy Policy shall govern.

3.1 Program Overview and 10DLC Registration

MapleVoice operates fully registered and compliant Application-to-Person (A2P) SMS and MMS messaging programs under the 10-Digit Long Code (10DLC) framework. Our messaging programs are:

• Registered with The Campaign Registry (TCR) under our verified and approved business brand
• Compliant with all CTIA Messaging Principles and Best Practices (current edition)
• Compliant with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and all regulations promulgated thereunder by the Federal Communications Commission (FCC)
• Operated exclusively through registered 10DLC phone numbers assigned to our specific approved campaign use cases
• Subject to continuous monitoring for message quality, deliverability, opt-out compliance, and carrier policy adherence

MapleVoice maintains 100% compliance with all 10DLC registration, operational, and reporting requirements established by The Campaign Registry, CTIA, and participating wireless carriers. We do not operate any unregistered or non-compliant SMS messaging programs.

3.2 Consent to Receive SMS Messages — How You Opt In

Users opt in to receive SMS messages exclusively through our website at https://www.maplevoice.ai.

When submitting a form, users must:

• Provide their mobile phone number
• Select SMS as a preferred communication method (if applicable)
• Check an unchecked SMS consent checkbox before submission

The checkbox is never pre-selected and requires affirmative user action. The consent language clearly states that users agree to receive SMS notifications related to their inquiry, demo scheduling, onboarding, and service-related communications. Links to our Privacy Policy and Terms & Conditions are displayed at the point of consent. We do not collect SMS consent through purchased lists, third-party sources, or affiliate marketing.

3.3 Consent is Not a Condition of Purchase

Your consent to receive SMS and MMS messages from MapleVoice is entirely optional and is never a condition of purchasing, receiving, or being eligible for any of our products or services. Refusing to opt in to our SMS program will not affect your eligibility for or access to our services in any way.

3.4 Types of SMS Messages You May Receive

After opting in to our SMS program, you will receive transactional and service-related messages from MapleVoice. These messages are strictly informational and are sent in response to your interaction with our platform.

These messages may include:

• Confirmation messages acknowledging your form submission or inquiry
• Demo and onboarding reminders
• Account, billing, and application status updates
• Go-live and deployment notifications
• Customer support responses

We do not send promotional or marketing messages through our SMS program.

3.5 Message Frequency Disclosure

Message frequency varies depending on the nature of your inquiry, the type of program you have enrolled in, and the stage of your service engagement with us. For transactional programs such as onboarding reminders or account status updates, messages are sent only as triggered by relevant events. We will always honor your opt-out request immediately and will never send messages after a valid opt-out has been processed.

3.6 Message and Data Rates

Standard message and data rates may apply to all SMS and MMS messages sent to and received from MapleVoice. These charges are determined solely by your wireless service provider and the terms of your individual mobile service plan. MapleVoice does not impose any charge, fee, or subscription cost for participation in our SMS program. We recommend contacting your wireless carrier if you are unsure about the messaging rates applicable to your plan.

3.7 How to Opt Out of SMS Communications

You have the absolute right to opt out of our SMS program at any time using any of the following methods:

• Text STOP: Reply STOP to any SMS message you receive from us. Your opt-out will be processed immediately and you will receive a single confirmation message acknowledging your request. No further SMS messages will be sent to your number.
• Text QUIT, CANCEL, UNSUBSCRIBE, or END: These standard opt-out keywords are also recognized and will process your opt-out in the same manner as STOP.
• Direct Contact: Contact us via email at support@maplevoice.ai or by phone at (480) 650-9911 to request removal from our SMS list.

Opt-out requests submitted via keyword reply are processed in real time. All other opt-out requests are processed within one (1) business day. MapleVoice retains a permanent record of all opt-outs to ensure compliance and prevent inadvertent re-enrollment.

3.8 How to Get Help

If you have any questions, concerns, or need assistance related to our SMS program, you may:

• Text HELP: Reply HELP to any SMS message you receive from us
• Email us: support@maplevoice.ai
• Call us: (480) 650-9911
• Visit our website: https://www.maplevoice.ai

3.9 Opt-In Data — Non-Transferability and No Third-Party Sharing

Your SMS opt-in consent, mobile phone number, and all associated enrollment data are the exclusive property of your relationship with MapleVoice and are subject to the following strict restrictions:

• Your opt-in data will not be sold to any third party under any circumstances.
• Your opt-in data will not be shared with, rented to, or exchanged with any affiliate partner, marketing partner, lead aggregator, or other third-party entity for their independent marketing use.
• Your opt-in consent is non-transferable and applies exclusively to receiving communications from MapleVoice for the specific program(s) you enrolled in.
• No third-party company, affiliate, or partner will be permitted to send you SMS messages based on the consent you provided to MapleVoice.
• We will not enroll you in any other company's messaging program without your separate, explicit, and specific consent to that program.

3.10 Wireless Carrier Disclaimer

MapleVoice is not responsible for any delays, errors, or failures in SMS or MMS message delivery caused by your wireless carrier, network congestion, technical issues with carrier infrastructure, or any other factor outside our direct control. Our SMS program is compatible with all major US wireless carriers.

4.1 Grant of License

Subject to Customer's payment of all applicable fees and compliance with these Terms, MapleVoice grants Customer a limited, non-exclusive, non-transferable, revocable license during the term of the subscription to access and use the AI voice agents configured for Customer.

4.2 Customer Responsibilities

Customer is solely responsible for:

• Providing accurate business information, scripts, and call-handling instructions during onboarding
• Obtaining all legally required consents from end users for call recording, data collection, and AI interaction in applicable jurisdictions
• Ensuring Customer's outbound calling campaigns comply with TCPA, state telemarketing laws, and do-not-call regulations
• Maintaining accurate caller ID and honoring opt-out requests received by the voice agent
• Reviewing and approving agent behavior, scripts, and knowledge base before go-live
• Complying with all applicable laws, regulations, and industry standards

4.3 Acceptable Use

Customer agrees not to use the AI voice agent service to:

• Engage in unlawful telemarketing, robocalling, or harassment
• Impersonate any individual, business, or government entity
• Commit fraud or deceive callers
• Violate TCPA, FTC regulations, or state consumer protection laws
• Process Protected Health Information (PHI) outside of a signed Business Associate Agreement
• Process payment card data (PCI) or other regulated data classes not covered by the subscription
• Interfere with or disrupt the technical operation of MapleVoice infrastructure

4.4 Service Availability

MapleVoice targets 99.9% monthly platform uptime. Scheduled maintenance and force-majeure events are excluded from uptime calculations. Service credits, where applicable, are described in the Customer's Order Form or Service Level Agreement.

4.5 Call Recording and Transcripts

Call recordings, transcripts, and analytics generated through the platform belong to the Customer. MapleVoice acts as a processor of this content and uses it only to deliver the Services, improve Customer's specific deployment, and meet legal obligations, as further described in the Privacy Policy.

5.1 Subscription Fees

Customers pay the monthly subscription fee, one-time setup fee, and any applicable per-minute usage overages specified in the Order Form or selected plan on our pricing page. All fees are stated in U.S. Dollars and are exclusive of applicable taxes.

5.2 Free Trial

MapleVoice may offer a 30-day free trial to qualifying new customers. No credit card is required to begin the trial. At the end of the trial, continued use requires subscription activation. MapleVoice reserves the right to determine trial eligibility and to modify or discontinue the trial program at any time.

5.3 Billing and Payment

Paid subscriptions are billed monthly or annually in advance based on the selected plan. All fees are non-refundable except as expressly stated in these Terms or required by law. Failure to pay may result in suspension or termination of Services.

5.4 Cancellation

Customer may cancel a monthly subscription at any time effective at the end of the current billing period. Annual subscriptions may be canceled at renewal. Cancellation does not entitle Customer to a refund of fees already paid.

6.1 Consent to Receive Email Communications

By providing your email address through our website forms or other contact channels, and by giving your affirmative consent where required, you agree to receive email communications from MapleVoice as described in these Terms, including transactional, account, billing, onboarding, and (where separately opted in) marketing emails.

6.2 CAN-SPAM Act Compliance

All commercial and marketing emails sent by MapleVoice comply fully with the requirements of the CAN-SPAM Act of 2003, including:

• Clear sender identification using our actual business name
• Inclusion of a valid physical mailing address
• A clear, functional, and prominently displayed unsubscribe mechanism
• Accurate and honest subject lines
• No false, misleading, or deceptive header information
• Unsubscribe requests honored within ten (10) business days

6.3 How to Opt Out of Email Marketing

You may unsubscribe from our marketing email communications at any time by:

• Clicking the "Unsubscribe" link in the footer of any marketing email we send
• Sending an email opt-out request to support@maplevoice.ai
• Calling us at (480) 650-9911

7.1 License to Use

MapleVoice grants you a limited, non-exclusive, non-transferable, revocable license to access and use our website for your personal or internal business purposes, subject to these Terms. This license does not include the right to:

• Copy, reproduce, distribute, or republish any portion of our website content
• Modify, translate, or create derivative works based on our website content
• Use any data mining, robots, scrapers, or similar automated data gathering tools
• Frame or mirror any portion of our website without our express written permission
• Reverse engineer any aspect of our website, platform, or underlying technology

7.2 Prohibited Conduct

You agree that you will not use our website or services to:

• Violate any applicable law or regulation
• Impersonate any person or entity
• Submit false, fraudulent, or misleading information
• Interfere with or disrupt the operation of our website or infrastructure
• Introduce viruses, malware, or other harmful code
• Attempt to gain unauthorized access to any portion of our systems
• Harvest personal information about other users
• Use our website for any unauthorized commercial purpose

8.1 Ownership

All content on our website, platform, and AI voice agent technology, including but not limited to text, graphics, logos, images, software, code, voice models, prompts, and the overall design ("Proprietary Content"), is owned by or licensed to MapleVoice and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

8.2 Trademarks

MapleVoice, Maple54, the MapleVoice logo, and any other marks or slogans used on our website are trademarks of Maple54. You may not use these marks without our prior written permission.

8.3 Customer Data

As between the parties, Customer retains all right, title, and interest in Customer Data (including call recordings, transcripts, and business information Customer provides). Customer grants MapleVoice a limited license to process Customer Data solely to provide the Services.

9.1 Nature of Information Provided

The information provided on our website, including articles, blog posts, service descriptions, benchmarks, and all other content, is provided for general informational purposes only. It does not constitute professional advice of any kind.

9.2 No Guarantee of Results

MapleVoice makes no guarantee, representation, or warranty, express or implied, that the use of our services will produce any specific result, outcome, booking, lead, or revenue. Results vary based on individual circumstances, call volume, industry, scripts, and numerous other factors.

9.3 AI Output Accuracy

AI voice agents generate responses using large language models and can occasionally produce inaccurate, unexpected, or contextually inappropriate output. Customer is responsible for reviewing agent behavior during onboarding and testing, setting escalation rules for sensitive calls, and monitoring ongoing performance.

10.1 Website and Service Disclaimer

OUR WEBSITE AND ALL CONTENT AND SERVICES PROVIDED THROUGH IT ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

10.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MAPLEVOICE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND SUCCESSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your use of or inability to use our website or services
• Any unauthorized access to or alteration of your data or transmissions
• Any content obtained from our website or generated by an AI voice agent
• Any transactions or communications conducted through our services
• Delays or failures in receiving or sending SMS, email, or voice communications

12.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or our services, the parties agree to first attempt to resolve the matter informally by contacting MapleVoice directly at legal@maplevoice.ai or (480) 650-9911 and providing a written description of the dispute. We will make good-faith efforts to resolve the matter within thirty (30) days of receiving your written notice.

12.2 Binding Arbitration

If informal resolution is unsuccessful, any unresolved dispute shall be finally resolved by binding arbitration administered in accordance with the rules of the American Arbitration Association (AAA) or JAMS, as selected by MapleVoice. The arbitration shall be conducted in Phoenix, Arizona. The arbitrator's decision shall be final and binding.

12.3 Class Action Waiver

YOU AND MAPLEVOICE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.