Will my AI agent sound robotic?

No. MapleVoice uses the most advanced voice AI available — sub-500ms response time, natural interruption handling, and voices indistinguishable from human.

How long does setup actually take?

Our average go-live time is 48 hours. The longest part is your 30-minute onboarding call with us. After that, you do nothing while we build and launch your agent.

Does it work with my existing phone number?

Yes. We forward your existing number to MapleVoice, or we provide a new dedicated number — your choice. No disruption to your current setup whatsoever.

What integrations do you support?

HubSpot, Salesforce, GoHighLevel, Google Calendar, Calendly, Zocdoc, Toast POS, Square, and 100+ more. If you use it, we can connect to it.

How does onboarding work?

Every plan includes guided onboarding. We build and deploy your actual AI agent within 48 hours of your onboarding call. Our team handles the full setup — scripts, integrations, voice testing, and go-live — so you never touch a dashboard.

Is there a long-term contract?

No contracts, ever. All plans are month-to-month. Cancel with 30 days notice. Annual plans get a 20% discount but are never required.

How do you handle TCPA compliance for outbound calls?

MapleVoice is built TCPA-compliant out of the box. This includes proper disclosure at the start of AI calls, do-not-call list scrubbing, calling-hours enforcement, and opt-out handling mid-call.

How does the Encompass integration work?

During onboarding we connect Encompass with secure, scoped access. MapleVoice verifies the borrower, reads the loan’s status and conditions, and writes call notes and follow-up tasks back into Encompass — no developer required.

Can it tell borrowers their loan status?

Yes. After verifying identity, the agent reads the borrower’s current milestone and outstanding conditions from Encompass and explains where the loan stands.

Is the connection two-way?

Yes. MapleVoice reads from Encompass (status, milestones, conditions) and writes to it (call notes, tasks, contact updates), all live on the call.

How does it verify the caller before sharing status?

We script identity verification — confirming details on the loan file — before any status is shared, and you control exactly what the agent is allowed to disclose.

Do I need a developer or a special Encompass add-on?

No. We handle the connection for you in onboarding. You don’t need a developer, new hardware, or a custom build.

How does it protect sensitive borrower data?

MapleVoice accesses only what’s needed to answer the call, after verification. Connections are scoped, least-privilege, and encrypted in transit, and we configure handling to fit your compliance requirements.

How long does setup take, and what does it cost?

Most shops are live within 48 hours, and the Encompass integration is included in your MapleVoice plan — not a per-connector upcharge. See Pricing for plan details.

Mortgage LOS · Native integration

The AI phone agent that answers loan-status calls from Encompass.

MapleVoice answers every borrower call in under two seconds, looks up the loan, and gives an accurate status — then logs the call and any tasks straight into Encompass — so your loan officers stop fielding the same status questions all day.

Two-way sync Live in 48 hours Secure · scoped access

Incoming call00:00

MapleVoice answered in 1.4s

“Hi, I just want to check where my refinance is — is it cleared to close yet?”

Got it — placing that now.

Writing to Encompass…

<2s

Answer time, every call

24/7

Borrower status calls

Calls lost to voicemail

48h

Live at your shop

Where it earns its keep

What you can do with MapleVoice + Encompass.

Borrower status calls answered 24/7

Borrowers get an accurate update from Encompass instantly, instead of leaving anxious voicemails.

Loan officers freed to originate

Routine “where’s my loan?” calls are handled end to end, so LOs spend their time on new business.

Outstanding-document capture

The agent identifies what’s missing, tells the borrower how to send it, and tasks the team in Encompass.

Message-taking and routing

For anything beyond status, the agent captures the question and routes it to the right person with a logged note.

The difference

What changes the day you connect Encompass.

Without MapleVoice

Loan officers spend half their day answering “where’s my loan?” calls instead of originating.

Borrowers calling for an update hit voicemail and grow anxious mid-process.

Missing-document follow-ups stall files because no one captures them off a call.

After-hours questions go unanswered, leaving borrowers in the dark over the weekend.

With MapleVoice + Encompass

The AI answers status calls instantly from Encompass — LOs stay focused on new business.

Every call answered in under two seconds with an accurate status pulled from Encompass.

The agent logs what’s outstanding and creates a task in Encompass for the LO or processor.

Status questions handled around the clock, with calls logged in Encompass.

How it works

How MapleVoice connects to Encompass.

Encompass by ICE Mortgage Technology is the loan origination system mortgage shops use to manage applications, milestones, and borrower files. MapleVoice connects to Encompass through MCP (the Model Context Protocol), so your AI voice agent can read loan status and milestones and write call notes and tasks into Encompass in real time, right on the call.

Caller dials in

Any phone, any hour

MapleVoice

Answers & understands

MCP connector

Secure link to Encompass

Live in Encompass

Saved & synced

STEP 1

Connect Encompass in onboarding

Secure, scoped access — no developer, no custom build, no new hardware.

STEP 2

MapleVoice reads loan milestones

It pulls loan status, milestones, and outstanding conditions from Encompass after verifying the borrower.

STEP 3

It answers & explains status

Every call answered in under two seconds — it confirms identity, gives an accurate update, and notes next steps.

STEP 4

The call lands in Encompass

A call note and any follow-up task are written straight into Encompass for the loan officer or processor.

A real call, start to finish

Hear how it actually handles the call.

It greets the caller, answers questions from your live Encompass data, handles the request naturally, confirms the details — and writes the result straight back. No scripts read like a robot, no hold music, no missed details.

Live transcript · MapleVoice Recording

Caller

Hi, I wanted to check on my refinance — is it cleared to close?

MapleVoice

Happy to check. Can I confirm your name and the property address on the loan?

Caller

It’s Alan Reyes, 482 Maple Court.

MapleVoice

Thanks, Alan. Your file is in underwriting and we’re waiting on your most recent pay stub — once that’s in, you’ll move toward clear-to-close.

Caller

Oh, I can send that today.

MapleVoice

Perfect — I’ll note that and have your loan officer follow up. I’m logging this on your file now.

Loan status read from Encompass and shared — call logged, task created for the LO. — synced to Encompass

Two-way sync

It reads from Encompass. It writes back to Encompass.

Live on the call — never a stale copy, never a nightly export.

Reads from Encompass

Loan status & current milestone

Outstanding conditions & needed documents

Borrower & loan officer assignment

Estimated dates & next steps

Writes to Encompass

Call notes on the loan file

Follow-up tasks for the LO or processor

Borrower contact updates

Callback & document-request logs

Every status call a loan officer fields is an hour they didn’t spend originating. MapleVoice answers them from Encompass so your team can sell.

Secure by design

Your Encompass data stays yours.

Scoped, least-privilege access

We connect only to what we need in Encompass — nothing more. Revoke anytime.

Encrypted & compliance-aligned

Encrypted in transit, SOC 2-aligned practices, HIPAA-aware, and GDPR-aligned handling.

You stay in control

Your Encompass data is never sold or shared. MapleVoice acts only on the call, in real time.

Why teams switch it on

Built to pay for itself.

Accurate, real-time status

Updates are read live from Encompass, so borrowers hear exactly where their loan stands.

Fewer interruptions for LOs

The agent absorbs repetitive status calls, freeing originators for revenue-generating work.

Two-way sync

It reads loan milestones and writes call notes and tasks back into Encompass, live during the call.

Live in 48 hours

We connect Encompass and script your status responses, verification, and routing — no project, no dev team.

Most mortgage shops are fully live within 48 hours. We connect Encompass, script your verification steps, status responses, and routing rules, and test everything before your line goes live.

MapleVoice + Encompass — your questions.

Yes. MapleVoice connects to Encompass by ICE Mortgage Technology through MCP, so your AI voice agent can read loan status and log calls and tasks into Encompass in real time.

Also connects with

Follow Up Boss

Clio

DealerSocket

Explore all 100+ integrations

See MapleVoice working inside Encompass.

Book a free demo and we’ll show your AI agent answering a call and syncing it straight into Encompass — live, with your setup. Live in 48 hours.