Last Updated: 04/14/2026

Your data.Your rights.

Maple54, operating as MapleVoice, is committed to protecting your information. This policy explains exactly what we collect, why we collect it, how we handle call data and AI processing, and the controls you have over it.

We Never Sell Your Data

Your personal information is never sold to third parties, period.

End-to-End Encryption

TLS 1.3 in transit and AES-256 at rest on all data we handle.

Your Rights, Always

Access, correct, delete, or export your data at any time on request.

MapleVoice Privacy Policy

Effective Date: 12/01/2025Last Updated: 04/14/2026

Maple54, LLC, operating under the brand name MapleVoice ("MapleVoice," "Company," "we," "us," or "our"), is committed to protecting the privacy of every customer, caller, and visitor. This Privacy Policy explains what information we collect, why we collect it, how we use and safeguard it, who we share it with, and the choices and rights you have — including specific terms that govern our SMS/text-messaging program.

This Policy is written to comply with the Telephone Consumer Protection Act (TCPA) as amended through 2026, the Federal Communications Commission's one-to-one consent rule, The Campaign Registry (TCR) 10DLC requirements, CTIA Messaging Principles and Best Practices, the CAN-SPAM Act, and applicable U.S. state privacy laws including the California Consumer Privacy Act as amended by the CPRA (CCPA/CPRA), the Virginia CDPA, the Colorado CPA, the Connecticut CTDPA, and the Utah UCPA.

By using our website, opting into our SMS program, or otherwise providing information to us, you agree to the practices described in this Policy.

1. Who We Are

MapleVoice provides fully managed AI voice agent services that answer calls, qualify leads, book appointments, take orders, and send related text-message notifications on behalf of our business customers.

2. Information We Collect

We collect only the information we need to deliver our services, communicate with you, operate our SMS program, and comply with the law. The categories below describe information we collect directly from you, automatically through your use of our website, and from the calls and messages our platform handles.

2.1 Information you provide to us

  • Identifying information — name, business name, email address, and mailing address provided when you contact us, request a demo, or create an account.
  • Phone number — the mobile or landline number you provide to receive calls or SMS messages, or that you submit through a web form.
  • Account & billing information — credentials, plan selection, and payment details (card payments are processed by our PCI-compliant payment processor, Stripe; we do not store full card numbers).
  • Communications — information contained in emails, support tickets, demo requests, and other messages you send us.

2.2 Call, voice, and message data

  • Call content — audio recordings, transcripts, and AI-generated summaries of calls handled by your AI voice agent, where recording is enabled and lawful.
  • Message interaction data — SMS delivery and engagement metrics, including delivery status and response keywords such as STOP, HELP, START, and similar opt-out/opt-in timestamps.
  • Consent records — the date, time, method, and language of each opt-in and opt-out (web form, keyword reply, verbal recorded confirmation, or signed document), retained as proof of consent.

2.3 Information collected automatically

  • Usage & device data — IP address, browser type, device identifiers, operating system, pages visited, referring URL, and timestamps, collected through cookies and similar technologies.
  • Analytics data — aggregated metrics about how visitors interact with our website and how our messaging campaigns perform.

3. How We Use Your Information

We use the information we collect for the following purposes. We do not sell your personal information.

  • Provide and operate the services — configure and run your AI voice agent, route and answer calls, generate transcripts and summaries, and deliver SMS notifications, updates, and reminders per your opt-in preferences.
  • Communicate with you — respond to inquiries, send service and transactional messages, and provide customer support.
  • Billing and administration — process payments, manage subscriptions, and maintain accounts.
  • Compliance and recordkeeping — demonstrate consent and maintain the records required under the TCPA, The Campaign Registry, CTIA, and CAN-SPAM.
  • Improve our services — measure messaging engagement, diagnose issues, and enhance reliability and performance, using aggregated or de-identified data wherever practical.
  • Protect against fraud and abuse — verify identity, detect suspicious activity, and protect the security and integrity of our platform.

4. SMS / Text Messaging Program

Our SMS program is operated in accordance with the 2026 TCPA, the FCC's one-to-one consent rule, The Campaign Registry (TCR) 10DLC requirements, and CTIA Messaging Principles and Best Practices. The terms below govern any text message we send you.

4.1 Program description

When you opt in, MapleVoice (or a MapleVoice customer you have transacted with) may send recurring text messages such as appointment confirmations and reminders, booking and order updates, callback and follow-up notifications, account and service alerts, and customer-care responses.

4.2 One-to-one consent

Under the FCC's one-to-one consent rule, your opt-in applies solely to the single business you provided it to. We do not share, sell, or transfer your SMS opt-in consent to third parties, lead vendors, or affiliates. If you wish to receive messaging from another company, you must consent separately and directly with that company.

4.3 Consent is not a condition of purchase

Your consent to receive text messages is voluntary. You are not required to agree to receive SMS messages as a condition of purchasing any goods or services.

4.4 How you opt in

  • Web form — by checking a clearly labeled, unchecked-by-default consent checkbox that states you agree to receive text messages, alongside links to this Privacy Policy and our Terms and Conditions.
  • Keyword — by texting a published opt-in keyword to our number.
  • Verbal or written — by providing express consent verbally (recorded) or on a signed form.

4.5 Message frequency

Message frequency varies based on your interactions and service stage, but typically does not exceed 3–5 messages per week outside of event-driven notifications such as an appointment reminder or order confirmation.

4.6 Message and data rates

Message and data rates may apply. Message frequency may vary. Please consult your wireless carrier's plan for details. MapleVoice is not responsible for charges imposed by your carrier.

4.7 Opt-out (STOP) and help (HELP)

  • Reply STOP to any message to unsubscribe at any time. After you send STOP, we will send a single confirmation message and will not send further texts unless you opt back in.
  • Reply HELP for assistance, or contact us at info@maplevoice.ai or (480) 650-9911.
  • Your opt-out is honored across the messaging program associated with your number.

4.8 Carrier disclaimer

Message delivery depends on your wireless carrier's network and is not guaranteed. Carriers are not liable for delayed or undelivered messages.

5. How We Share Information — and What We Never Share

We do not sell your personal information, and we do not share it except as described below.

5.1 Mobile information and SMS consent

No mobile information — including phone numbers, SMS opt-in data, and consent — will be shared with or sold to third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are never shared with any third party for any purpose other than delivering the messages you requested.

5.2 Service providers

We share information with vetted service providers and subcontractors who perform functions on our behalf — such as SMS and telephony gateways, cloud hosting, speech and AI processing, payment processing, and customer support — solely to deliver the service and only under written confidentiality and data-protection obligations. Sharing limited information with such support-service subcontractors does not include sharing SMS opt-in data or consent for any third party's own marketing.

5.3 Our business customers

Where MapleVoice operates an AI voice agent on behalf of a business, call and message data is shared with that business, which acts as the controller of its own customer data.

5.4 Legal and protective disclosures

We may disclose information when required by law, subpoena, court order, or lawful government request, or where necessary to protect the rights, property, or safety of MapleVoice, our customers, or the public.

5.5 Business transfers

If MapleVoice is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to the commitments in this Policy.

6. AI & Call Processing

MapleVoice uses speech-to-text, large language models, and text-to-speech technologies to operate AI voice agents. We do not use your call content or personal information to train general-purpose or shared AI models. Any model tuning that involves a customer's data is limited to that customer's own deployment. Where third-party AI providers are used to deliver the service, each is contractually restricted to service delivery and prohibited from using your data to train its own models.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies for essential functionality, analytics, and marketing measurement. You can control cookies through your browser settings; disabling essential cookies may affect site functionality.

  • Essential cookies — required for security, session management, and core site features.
  • Analytics cookies — help us understand traffic and improve the experience; data is aggregated.
  • Marketing cookies — used to measure advertising effectiveness; we do not share identifiers with third parties for their own marketing without consent where required.
  • Do Not Track — browser-based Do Not Track signals are honored where technically feasible and required by law.

8. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These include TLS 1.3 encryption in transit, AES-256 encryption at rest, role-based access controls, multi-factor authentication for personnel, audit logging, and recurring vulnerability testing. No system can be guaranteed perfectly secure, but our program is reviewed and tested on an ongoing basis.

10. Your Privacy Rights & Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Access — request a copy of the categories and specific pieces of personal information we hold about you.
  • Correction — request that we correct inaccurate personal information.
  • Deletion — request deletion of personal information not subject to a legal retention requirement.
  • Portability — request a copy of certain information in a portable format.
  • Opt out of sale/sharing — we do not sell or share personal information for cross-context behavioral advertising.
  • SMS opt-out — reply STOP to any text, or email info@maplevoice.ai.
  • Marketing opt-out — unsubscribe from marketing email at any time using the link in the message.
  • Non-discrimination — we will not discriminate against you for exercising any of these rights.

California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other state residents may have additional rights. To exercise any right, email info@maplevoice.ai; we will verify your request and respond within the timeframe required by law. You may also designate an authorized agent to act on your behalf.

11. Do Not Call

National Do Not Call Registry protections apply to SMS as well as to voice calls. We honor existing Do Not Call registrations unless you have expressly opted into our messaging program. The federal registry is available at https://www.donotcall.gov.

12. Children's Privacy

Our website and SMS program are directed to businesses and adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13 without verifiable parental consent, we will delete it. Parents or guardians may contact info@maplevoice.ai with any concerns.

14. Changes to This Policy

We may update this Privacy Policy as our practices, applicable law, or industry guidance evolve. Material changes will be communicated by SMS, email, or a prominent notice on our website before they take effect. The "Last Updated" date at the top of this Policy reflects the most recent revision. Your continued use of our website or SMS program after an update constitutes acceptance of the revised Policy.

15. Contact Us

If you have questions about this Privacy Policy, wish to update your SMS preferences, or want to exercise a privacy right, contact us using any of the methods below. We respond within one business day.

© 2026 Maple54, LLC — MapleVoice. All Rights Reserved. Message and data rates may apply. Reply STOP to opt out, HELP for help. Mobile opt-in data and consent are never shared with third parties.

Privacy Team

Questions about how we handle your data?

Our privacy team is happy to answer any questions, process data requests, or walk you through our data practices in detail.

info@maplevoice.ai(480) 650-9911