What restaurants customers typically see with MapleVoice.
A peak-hour call, end to end.
It’s 7:38 PM on a Friday. The phone rings. Your line cook can’t answer. Your manager is slammed. MapleVoice picks up before the second ring — pleasant, fast, on-brand — and turns the call into a POS-ready ticket.
How every restaurants call moves from ring to outcome.
Instant pickup at peak hours
MapleVoice answers every call in under two seconds — including the Friday rush when your staff can’t. No voicemail. No hold music. No lost order.
Order taking, trained on your menu
Your full menu, modifiers, allergies, and availability are loaded in. The agent understands “extra cheese, no onions,” reads back for confirmation, and handles substitutions cleanly.
Upsell prompt that actually converts
Built-in upsell logic suggests the highest-margin add-on for each order type — drinks, sides, desserts, family deals — without ever pushing past a “no thanks.”
Sent directly to your POS
Orders flow to Toast, Square, Clover, or any POS via our integrations. Kitchen ticket prints the same way a human-entered order would. Payment is captured at the same time.
Confirmation text + ETA
Customer gets an instant SMS with the order summary, total, and realistic ETA — pulled from your current kitchen load. Repeat customers are recognized and welcomed back.
Built for restaurants calls where something needs to happen.
Dinner-rush order taking
AI picks up every call between 5pm and 10pm so the kitchen and counter never have to stop cooking to answer the phone.
Delivery & pickup orchestration
The agent collects delivery address, confirms zone, quotes realistic ETA, and assigns to the right driver or pickup shelf.
Catering & large-group calls
Group orders over a set ticket threshold are flagged and handed to a human manager for follow-up — with all details captured.
Hours, menu, and FAQ handling
“Are you open?” “Do you have gluten-free?” “How late is delivery?” — answered in seconds, so the staff never gets pulled away.
Overflow during promos
When a weekend promo or viral post drives a spike, MapleVoice absorbs the overflow without dropping a single customer.
Payment and tip handling
Tokenized card capture through PCI-compliant IVR — plus tip prompts aligned with your POS flow. No staff handles card numbers.
Connects to the tools restaurants teams already run.
Before vs. After MapleVoice
Riverbend Pizzeria — 3 locations · Columbus, Ohio
Recovered $8.2k/month in orders that used to die at voicemail.
“We stopped apologizing to customers for long holds. The AI picks up before the second ring, the order hits our Toast POS the same way a human-typed one would, and we added a built-in upsell that we could never get our counter staff to run consistently. Same-day ROI.”
How the numbers actually work for a single-location pizzeria.
Straight answers from restaurants operators.
Yes. During onboarding we load your full menu including every modifier, substitution rule, allergen note, and combo deal. The agent is then tested against real edge cases (e.g., “extra cheese, no onions, sub breadsticks for wings”) before it ever takes a live call.