AI order taking that answers every call — even during the rush
AI order taking answers every phone order, reads your live menu, handles modifiers, quotes the total, and fires it into your POS — 24/7, even mid-rush.
What ai order taking actually does
AI order taking is a voice agent that answers your phone, reads the live menu from your POS, takes the complete order — items, sizes, modifiers, special requests — suggests a relevant add-on, quotes the total, and sends the order straight into the POS. No hold music, no scribbled pad, no re-keying. It answers in under two seconds and takes multiple calls at the same time, so the third caller during the Friday rush gets the same service as the first.
MapleVoice builds, tunes, and runs the agent for you — done-for-you, not a DIY platform you have to configure. We connect your POS (Toast, Square, Clover), train the agent on your menu and your rules, and have it live in about 48 hours, for a flat monthly price with no per-minute meter. And when a call genuinely needs a person — a catering inquiry, a complaint, an unusual request — it transfers to your staff with context instead of guessing.
Sound familiar?
The rush eats your phone line
Phone orders peak at the exact moment nobody can answer — Friday dinner, game day, lunch hour. Calls ring out to voicemail, and many hungry callers don't leave a message; they order from whoever picks up. Every unanswered ring during the rush is revenue handed to the restaurant down the street.
Staff pulled off the floor
Every phone order yanks someone away from the counter, the expo line, or the tables they're serving. You're paying skilled staff to repeat a burrito order back into a handset while in-person guests wait — the worst trade at the busiest time.
Mishears and re-entry errors
A loud kitchen, a bad connection, an order scribbled on a pad and re-keyed into the POS later — that's how the no-onions burger ships with onions. Mishears and double entry mean remakes, refunds, and a customer who doesn't call back.
One line, one order at a time
A human can take exactly one phone order at a time. Caller two waits on hold, caller three gets voicemail, and anyone dialing after close gets nothing at all. Your order capacity is capped by a single handset.
A real call, start to finish
Illustrative example, not a recording of a real call. Prices and menu shown are placeholders.
How MapleVoice does it for you
We learn your menu and connect your POS
In onboarding, we map your full menu — items, sizes, modifiers, combos, what gets 86'd (sold out) — and connect the agent to your POS, so it reads the live menu and current prices, not a stale copy.
We build and tune your agent
Our team scripts the greeting, the order flow, confirmation of every item and modifier, one well-placed upsell suggestion, and clear transfer rules — tuned to sound like your restaurant. You don't write prompts or wire integrations; that's our job.
You go live in about 48 hours
After onboarding, your agent is answering real calls in roughly 48 hours — 24/7, taking multiple calls at once. The rush stops being a capacity problem.
We run it for you
MapleVoice monitors call quality, keeps the menu in sync as you change it, and keeps improving the agent over time. You can review the recording, transcript, and summary of every call, and anything the agent shouldn't handle transfers to your staff with the caller's details and the order so far.
What it handles — and what it hands to your team
The agent handles
- Taking the full order — items, sizes, modifiers, and special requests — read against your live menu
- Honoring 86'd (sold-out) items so callers are never offered something the kitchen can't make
- Confirming each item and modifier back to the caller before the ticket goes in
- Quoting the order total from current POS prices
- Offering one relevant, polite upsell — a drink, side, or dessert — on every order
- Sending the finished order straight into your POS so it prints to the kitchen like any other ticket
- Capturing the pickup or delivery details and giving an honest ready-time
It hands to your team
- Large catering and party orders — passed to your staff with the items discussed so far and the caller's details
- Complaints or a frustrated caller — handed to a person right away, with a summary of what's wrong so the customer doesn't repeat themselves
- Off-menu or unusual requests the menu doesn't cover — transferred with the order so far rather than guessing
- Any caller who simply asks for a person — connected to your team with full context
Why it works
Stop losing orders to the busy signal
The agent answers in under two seconds and takes calls in parallel — during the rush, after hours, on holidays. Callers who would have hit voicemail become tickets in your POS instead.
Staff stay on the floor
The phone stops competing with the counter. Your team serves the guests in front of them while the agent handles the line out the back — without hiring another body for the phones.
Orders land in the POS, accurately
The agent confirms each item and modifier with the caller, quotes the total, and the order goes into the POS directly — no pad, no re-keying, no transcription step where errors creep in.
Every order gets the upsell ask
A relevant add-on suggestion — drinks, sides, dessert — on every single order, politely and without the pushiness. It's the question your busiest cashier forgets to ask, asked every time.
An AI agent vs. the alternatives
| Capability | Voicemail | Human answering service | MapleVoice AI agent |
|---|---|---|---|
| Answers during the rush | No — the call rings out and the caller hears a recording | Only if a person is free; busy lines and overflow still queue or drop | Yes — picks up in under two seconds and takes multiple calls at once |
| Knows your live menu and prices | No | Only from a printed sheet they were handed — and only as current as that sheet | Reads the live menu and current prices from your POS, including 86'd items |
| Places the order in your POS | No — you transcribe a voicemail later | No — they take a message or relay it for your staff to key in | Yes — the finished order is injected straight into the POS |
| Asks for the upsell | Never | Inconsistently, if at all | One polite, relevant add-on suggestion on every order |
| Hands off the calls it shouldn't take | No — every caller gets the same recording | Yes, but the caller often re-explains from scratch | Transfers catering, complaints, and off-menu calls to your staff with context |
| Cost as volume rises | Cheap, but it isn't taking orders | Typically billed per minute or per call, so busy months cost more | Flat monthly price with no per-minute meter |
Built for your business
Frequently asked questions
Live in about 48 hours
We build, tune, and run it for you — flat monthly price, no per-minute meter.