Will my AI agent sound robotic?

No. MapleVoice uses the most advanced voice AI available — sub-500ms response time, natural interruption handling, and voices indistinguishable from human.

How long does setup actually take?

Our average go-live time is 48 hours. The longest part is your 30-minute onboarding call with us. After that, you do nothing while we build and launch your agent.

Does it work with my existing phone number?

Yes. We forward your existing number to MapleVoice, or we provide a new dedicated number — your choice. No disruption to your current setup whatsoever.

What integrations do you support?

HubSpot, Salesforce, GoHighLevel, Google Calendar, Calendly, Zocdoc, Toast POS, Square, and 100+ more. If you use it, we can connect to it.

How does onboarding work?

Every plan includes guided onboarding. We build and deploy your actual AI agent within 48 hours of your onboarding call. Our team handles the full setup — scripts, integrations, voice testing, and go-live — so you never touch a dashboard.

Is there a long-term contract?

No contracts, ever. All plans are month-to-month. Cancel with 30 days notice. Annual plans get a 20% discount but are never required.

How do you handle TCPA compliance for outbound calls?

MapleVoice is built TCPA-compliant out of the box. This includes proper disclosure at the start of AI calls, do-not-call list scrubbing, calling-hours enforcement, and opt-out handling mid-call.

How does the SimplePractice integration work?

During onboarding we connect SimplePractice with secure, scoped access. MapleVoice then reads your clinicians, appointment types, and open slots, and writes new bookings and reschedules back into SimplePractice — no developer required.

Can it book appointments directly into SimplePractice?

Yes. Sessions the AI receptionist takes on a call are written straight into SimplePractice with the client’s details — no manual re-entry.

Is the connection two-way?

Yes. MapleVoice reads from SimplePractice (availability, clinicians, appointment types) and writes to it (new bookings, reschedules, client notes), all live on the call.

Will it use my real availability?

Yes — it reads your live SimplePractice calendar, so it only offers slots that are actually open with the right clinician.

Do I need a developer or a special SimplePractice add-on?

No. We handle the connection for you in onboarding. You don’t need a developer, new hardware, or a custom build.

How does it handle client privacy?

MapleVoice captures only what’s needed to schedule the session. Connections are scoped, least-privilege, and encrypted in transit, and we configure handling to fit your practice’s privacy requirements.

How long does setup take, and what does it cost?

Most practices are live within 48 hours, and the SimplePractice integration is included in your MapleVoice plan — not a per-connector upcharge. See Pricing for plan details.

Practice Management · Native integration

The AI phone agent that books clients straight into SimplePractice.

MapleVoice answers every client call in under two seconds, finds an open time on the right clinician’s calendar, and books it straight into SimplePractice — so a solo practice or group never loses a client to a missed call.

Two-way sync Live in 48 hours Secure · scoped access

Incoming call00:00

MapleVoice answered in 1.4s

“I’d like to start therapy — do you have any evening openings?”

Got it — placing that now.

Writing to SimplePractice…

<2s

Answer time, every call

24/7

Client scheduling

Calls lost to voicemail

48h

Live in your practice

Where it earns its keep

What you can do with MapleVoice + SimplePractice.

New-client inquiries captured 24/7

Catch prospective clients who call while you’re in session or after hours — booked into SimplePractice instead of lost.

Right clinician, right time

The AI matches the request to the correct clinician and appointment type, then books a real open slot from SimplePractice.

Reschedules without phone tag

Clients call to move a session and the agent finds a new time and updates SimplePractice on the spot.

Focus on the session, not the phone

Routine scheduling is handled end to end, so clinicians stay present with the client in front of them.

The difference

What changes the day you connect SimplePractice.

Without MapleVoice

Solo clinicians can’t answer the phone mid-session, so prospective clients hit voicemail and move on.

New-client inquiries arrive at all hours and go cold before anyone calls back.

Manually juggling multiple clinicians’ calendars leads to double-bookings and mistakes.

No-shows and late reschedules eat into a fully-booked week.

With MapleVoice + SimplePractice

Every call answered in under two seconds and booked straight into SimplePractice.

The AI captures the inquiry and books the intake around the clock, synced to SimplePractice.

The agent reads each clinician’s live availability and books a real open slot — cleanly.

The agent confirms, captures details, and logs reschedules in SimplePractice on the call.

How it works

How MapleVoice connects to SimplePractice.

SimplePractice is the practice-management platform therapists, counselors, and health-and-wellness clinicians use to schedule clients, manage calendars, and run their practice. MapleVoice connects to SimplePractice through MCP (the Model Context Protocol), so your AI voice agent can read live availability and write real appointments into SimplePractice in real time, right on the call.

Caller dials in

Any phone, any hour

MapleVoice

Answers & understands

MCP connector

Secure link to SimplePractice

Live in SimplePractice

Saved & synced

STEP 1

Connect SimplePractice in onboarding

Secure, scoped access — no developer, no custom build, no new hardware.

STEP 2

MapleVoice reads your calendar

It pulls live open slots, clinicians, appointment types, and hours from SimplePractice.

STEP 3

It answers & books the session

Every call answered in under two seconds — it matches the right clinician, offers times, and confirms.

STEP 4

The appointment lands in SimplePractice

The booking is written straight into SimplePractice with client details, ready for the clinician.

A real call, start to finish

Hear how it actually handles the call.

It greets the caller, answers questions from your live SimplePractice data, handles the request naturally, confirms the details — and writes the result straight back. No scripts read like a robot, no hold music, no missed details.

Live transcript · MapleVoice Recording

MapleVoice

Thanks for calling Cedar Counseling — are you looking to schedule a first session?

Caller

Yes, I’d like to start therapy. Anything in the evenings?

MapleVoice

We have Wednesday at 6 or Thursday at 7 with one of our therapists — which suits you?

Caller

Thursday at 7 works.

MapleVoice

Booked Thursday at 7. Can I take your name and the best number to send your intake?

Caller

James Carter, 555-0192.

Intake appointment booked in SimplePractice — confirmation sent to the client. — synced to SimplePractice

Two-way sync

It reads from SimplePractice. It writes back to SimplePractice.

Live on the call — never a stale copy, never a nightly export.

Reads from SimplePractice

Live clinician availability & open slots

Appointment types & session lengths

Practice hours & locations

Existing client lookup

Writes to SimplePractice

New client appointments & intakes

Reschedules & cancellations

Client contact details & call notes

Booking confirmations

A client who can’t reach you on the first call rarely calls twice. MapleVoice makes sure SimplePractice never misses another inquiry.

Secure by design

Your SimplePractice data stays yours.

Scoped, least-privilege access

We connect only to what we need in SimplePractice — nothing more. Revoke anytime.

Encrypted & compliance-aligned

Encrypted in transit, SOC 2-aligned practices, HIPAA-aware, and GDPR-aligned handling.

You stay in control

Your SimplePractice data is never sold or shared. MapleVoice acts only on the call, in real time.

Why teams switch it on

Built to pay for itself.

Real-time, two-way sync

It doesn’t just read SimplePractice — it writes appointments and reschedules back, live during the call.

No missed new clients

Unlimited simultaneous calls answered, so back-to-back sessions never send a caller to voicemail.

Cleaner scheduling

Bookings are structured from the call into SimplePractice — no double-bookings across clinicians.

Live in 48 hours

We connect SimplePractice and script your clinicians, session types, and policies — no project, no dev team.

Most practices are fully live within 48 hours. We connect SimplePractice, script your clinicians, appointment types, and intake rules, and test everything before your line goes live.

MapleVoice + SimplePractice — your questions.

Yes. MapleVoice connects to SimplePractice through MCP, so your AI voice agent can read live availability and book client appointments into SimplePractice in real time.

Also connects with

Jane

Zocdoc

Brightwheel

Explore all 100+ integrations

See MapleVoice working inside SimplePractice.

Book a free demo and we’ll show your AI agent answering a call and syncing it straight into SimplePractice — live, with your setup. Live in 48 hours.