Will my AI agent sound robotic?

No. MapleVoice uses the most advanced voice AI available — sub-500ms response time, natural interruption handling, and voices indistinguishable from human.

How long does setup actually take?

Our average go-live time is 48 hours. The longest part is your 30-minute onboarding call with us. After that, you do nothing while we build and launch your agent.

Does it work with my existing phone number?

Yes. We forward your existing number to MapleVoice, or we provide a new dedicated number — your choice. No disruption to your current setup whatsoever.

What integrations do you support?

HubSpot, Salesforce, GoHighLevel, Google Calendar, Calendly, Zocdoc, Toast POS, Square, and 100+ more. If you use it, we can connect to it.

How does onboarding work?

Every plan includes guided onboarding. We build and deploy your actual AI agent within 48 hours of your onboarding call. Our team handles the full setup — scripts, integrations, voice testing, and go-live — so you never touch a dashboard.

Is there a long-term contract?

No contracts, ever. All plans are month-to-month. Cancel with 30 days notice. Annual plans get a 20% discount but are never required.

How do you handle TCPA compliance for outbound calls?

MapleVoice is built TCPA-compliant out of the box. This includes proper disclosure at the start of AI calls, do-not-call list scrubbing, calling-hours enforcement, and opt-out handling mid-call.

How does the Freshworks integration work?

During onboarding we connect Freshworks with secure, scoped access. MapleVoice then reads existing contacts and tickets, and writes new contacts, deals, and Freshdesk tickets back — no developer required.

Can it create deals and tickets directly in Freshworks?

Yes. Sales callers become deals in Freshsales and support callers become tickets in Freshdesk, written straight in with the call notes attached — no manual re-entry.

Is the connection two-way?

Yes. MapleVoice reads from Freshworks (contacts, deals, tickets) and writes to it (contacts, deals, tickets, tasks), all live on the call.

Will it work across both Freshsales and Freshdesk?

Yes — the agent qualifies sales leads into Freshsales and triages support issues into Freshdesk, recognizing the same caller across both.

Do I need a developer or a special Freshworks add-on?

No. We handle the connection for you in onboarding. You don’t need a developer or a custom build.

Is my Freshworks data secure?

Yes. Connections are scoped, least-privilege, and encrypted in transit. MapleVoice only accesses the data you approve during setup.

How long does setup take, and what does it cost?

Most teams are live within 48 hours, and the Freshworks integration is included in your MapleVoice plan — not a per-connector upcharge. See Pricing for plan details.

CRM & Support · Native integration

The AI phone agent that logs every call into Freshworks.

MapleVoice answers every call in under two seconds, qualifies the caller, and writes the contact, deal, or ticket straight into Freshworks — so your Freshsales pipeline and Freshdesk queue are always up to date.

Two-way sync Live in 48 hours Secure · scoped access

Incoming call00:00

MapleVoice answered in 1.4s

“My order hasn’t shipped and I need to talk to someone.”

Got it — placing that now.

Writing to Freshworks…

<2s

Answer time, every call

24/7

Lead & ticket capture

Calls lost to voicemail

48h

Live on your Freshworks account

Where it earns its keep

What you can do with MapleVoice + Freshworks.

Inbound sales lead capture

Sales callers are logged in Freshsales as contacts with a deal in the right pipeline, so nothing slips between the cracks.

Support ticket intake

Support callers get a Freshdesk ticket opened with the issue and details captured, so agents start with full context.

Unified caller recognition

The AI looks up the contact so the same caller is recognized whether they’re calling sales or support.

After-hours overflow

Calls outside business hours become qualified leads and triaged tickets waiting in Freshworks the next morning.

The difference

What changes the day you connect Freshworks.

Without MapleVoice

Sales calls never become Freshsales leads.

Support callers wait on hold and no ticket gets created.

Reps and agents retype caller info into two systems.

After-hours leads and issues sit unanswered overnight.

With MapleVoice + Freshworks

Every caller is logged as a contact with a deal in the right pipeline.

A Freshdesk ticket is opened instantly with the issue and details captured.

Contact and notes are written into Freshworks during the call — once.

Captured, qualified, and synced to Freshworks around the clock.

How it works

How MapleVoice connects to Freshworks.

Freshworks brings together Freshsales CRM and Freshdesk support, so businesses manage leads, deals, contacts, and customer tickets in one suite. MapleVoice connects to Freshworks through MCP (the Model Context Protocol), so your AI voice agent can look up existing records and write new contacts, deals, and support tickets into Freshworks in real time, right on the call.

Caller dials in

Any phone, any hour

MapleVoice

Answers & understands

MCP connector

Secure link to Freshworks

Live in Freshworks

Saved & synced

STEP 1

Connect Freshworks in onboarding

Secure, scoped access to Freshsales and Freshdesk — no developer, no custom build.

STEP 2

MapleVoice reads your records

It checks for an existing contact so callers are recognized across sales and support.

STEP 3

It answers & routes the caller

Every call answered in under two seconds — it qualifies sales leads and triages support issues.

STEP 4

The record lands in Freshworks

A deal in Freshsales or a ticket in Freshdesk is created with the caller’s details attached.

A real call, start to finish

Hear how it actually handles the call.

It greets the caller, answers questions from your live Freshworks data, handles the request naturally, confirms the details — and writes the result straight back. No scripts read like a robot, no hold music, no missed details.

Live transcript · MapleVoice Recording

MapleVoice

Thanks for calling support — how can I help?

Caller

My order hasn’t shipped yet and I need to talk to someone.

MapleVoice

I’m sorry about that. Can I get your name and order number so I can log it for the team?

Caller

It’s Daniel Ortiz, order 48213.

MapleVoice

Thanks, Daniel. I’ve created a ticket with your order details and the team will follow up today with an update.

Ticket created in Freshdesk with the customer’s details and issue logged. — synced to Freshworks

Two-way sync

It reads from Freshworks. It writes back to Freshworks.

Live on the call — never a stale copy, never a nightly export.

Reads from Freshworks

Existing contacts & accounts

Open deals & pipeline stage

Ticket & support history

Owner & assignment rules

Writes to Freshworks

New contacts & deals

Support tickets in Freshdesk

Call notes & activities

Follow-up tasks & reminders

Sales lead or support issue, every call deserves a record. MapleVoice puts each one into Freshworks instantly.

Secure by design

Your Freshworks data stays yours.

Scoped, least-privilege access

We connect only to what we need in Freshworks — nothing more. Revoke anytime.

Encrypted & compliance-aligned

Encrypted in transit, SOC 2-aligned practices, HIPAA-aware, and GDPR-aligned handling.

You stay in control

Your Freshworks data is never sold or shared. MapleVoice acts only on the call, in real time.

Why teams switch it on

Built to pay for itself.

Real-time, two-way sync

It doesn’t just read Freshworks — it writes contacts, deals, and tickets back, live during the call.

Sales and support, covered

One agent qualifies leads for Freshsales and triages issues into Freshdesk, all from the same call.

No missed inquiries

Unlimited simultaneous calls answered, so neither the pipeline nor the support queue overflows to voicemail.

Live in 48 hours

We connect Freshworks and script your qualifying and triage flows — no project, no dev team.

Most teams are fully live within 48 hours. We connect Freshsales and Freshdesk, map your fields, script your qualifying and triage flows, and test routing before your line goes live.

MapleVoice + Freshworks — your questions.

Yes. MapleVoice connects to Freshworks through MCP, so your AI voice agent can look up records and write new contacts, deals, and support tickets into Freshsales and Freshdesk in real time.

Also connects with

Explore all 100+ integrations

See MapleVoice working inside Freshworks.

Book a free demo and we’ll show your AI agent answering a call and syncing it straight into Freshworks — live, with your setup. Live in 48 hours.