Will my AI agent sound robotic?

No. MapleVoice uses the most advanced voice AI available — sub-500ms response time, natural interruption handling, and voices indistinguishable from human.

How long does setup actually take?

Our average go-live time is 48 hours. The longest part is your 30-minute onboarding call with us. After that, you do nothing while we build and launch your agent.

Does it work with my existing phone number?

Yes. We forward your existing number to MapleVoice, or we provide a new dedicated number — your choice. No disruption to your current setup whatsoever.

What integrations do you support?

HubSpot, Salesforce, GoHighLevel, Google Calendar, Calendly, Zocdoc, Toast POS, Square, and 100+ more. If you use it, we can connect to it.

How does onboarding work?

Every plan includes guided onboarding. We build and deploy your actual AI agent within 48 hours of your onboarding call. Our team handles the full setup — scripts, integrations, voice testing, and go-live — so you never touch a dashboard.

Is there a long-term contract?

No contracts, ever. All plans are month-to-month. Cancel with 30 days notice. Annual plans get a 20% discount but are never required.

How do you handle TCPA compliance for outbound calls?

MapleVoice is built TCPA-compliant out of the box. This includes proper disclosure at the start of AI calls, do-not-call list scrubbing, calling-hours enforcement, and opt-out handling mid-call.

How does the Oracle MICROS integration work?

During onboarding we connect Simphony with secure, scoped access. MapleVoice then reads your live menu, hours, and pricing, and writes new orders and bookings back into Simphony — no developer or custom build required.

Can it send orders directly into Simphony?

Yes. Takeout and pickup orders the agent takes on a call are written straight into Simphony, ready for the kitchen — no manual re-entry.

Can it handle complex menus and large orders?

Yes. It quotes from your live Simphony menu and modifiers, structures detailed orders cleanly, and routes catering and group requests to the right person.

Is the connection two-way?

Yes. MapleVoice reads from Simphony (menu, modifiers, availability) and writes to it (orders, reservations, customer notes), all live on the call.

Do I need a developer or a special MICROS add-on?

No. We handle the connection for you in onboarding. You don’t need a developer, new hardware, or a custom Simphony build.

Does it touch payment or card data?

No. MapleVoice captures and places the order; payment is handled by Oracle MICROS as usual. Connections are scoped, least-privilege, and encrypted in transit.

How long does setup take, and what does it cost?

Most venues are live within 48 hours, and the Oracle MICROS integration is included in your MapleVoice plan — not a per-connector upcharge. See Pricing for plan details.

Hospitality POS · Native integration

The AI phone agent that takes orders straight into Oracle MICROS Simphony.

MapleVoice answers every call in under two seconds, takes the order or reservation, and writes it straight into Oracle MICROS Simphony — built for the volume and complexity of enterprise hospitality.

Two-way sync Live in 48 hours Secure · scoped access

Incoming call00:00

MapleVoice answered in 1.4s

“Catering order for 40 — can someone help me set it up?”

Got it — placing that now.

Writing to Oracle MICROS…

<2s

Answer time, every call

24/7

Orders & reservations

Calls lost to voicemail

48h

Live in your venue

How it works

How MapleVoice connects to Oracle MICROS.

Oracle MICROS Simphony is an enterprise cloud POS for restaurants, hotels, and hospitality groups — running complex menus, multi-location operations, and high-volume service. MapleVoice connects to Oracle MICROS through MCP (the Model Context Protocol), so your AI voice agent can read your live menu and availability and write real orders and reservations into Simphony in real time, right on the call.

Caller dials in

Any phone, any hour

MapleVoice

Answers & understands

MCP connector

Secure link to Oracle MICROS

Live in Oracle MICROS

Saved & synced

STEP 1

Connect Oracle MICROS in onboarding

Secure, scoped access — no developer, no custom build, no new hardware.

STEP 2

MapleVoice reads your menu

It pulls your live menu, modifiers, prices, hours, and availability from Simphony.

STEP 3

It answers & handles the call

Every call answered in under two seconds — it takes the order, books, or routes complex requests.

STEP 4

It lands in Simphony

The order, reservation, or routed request is written straight into Simphony, ready for your team.

The difference

What changes the day you connect Oracle MICROS.

Without MapleVoice

High call volume across busy venues means calls ring out and revenue leaks.

Complex menus and modifiers make phone orders slow and error-prone.

Large catering and group calls get bounced around or dropped.

After-hours and overflow calls go unanswered at scale.

With MapleVoice + Oracle MICROS

Every call answered in under two seconds and written into Simphony.

The AI quotes from your live Simphony menu and structures the order cleanly.

Details are captured and routed to the right person, all noted in Simphony.

Captured and synced to Simphony 24/7 across locations.

A real call, start to finish

Hear how it actually handles the call.

It greets the caller, answers questions from your live Oracle MICROS data, handles the request naturally, confirms the details — and writes the result straight back. No scripts read like a robot, no hold music, no missed details.

Live transcript · MapleVoice Recording

MapleVoice

Thank you for calling the Grand Riverside — how can I help?

Caller

I need to set up a catering order for about 40 people next week.

MapleVoice

Happy to help with that. Let me take the headcount, date, and menu preferences, and I’ll route this to our catering lead.

Caller

Great — it’s for next Thursday, lunch.

MapleVoice

Noted — 40 guests, next Thursday lunch. I’ve logged the details and our catering lead will confirm. You’re in our system.

Details captured and routed in Simphony to your catering lead. — synced to Oracle MICROS

Where it earns its keep

What you can do with MapleVoice + Oracle MICROS.

High-volume order overflow

Catch the calls that ring out at busy venues — orders land in Simphony instead of going to voicemail.

Complex menus and modifiers

Quotes accurately from your live Simphony menu and structures even detailed orders without mishears.

Catering & group routing

Captures large-order details and routes them to the right person, with everything noted in Simphony.

Multi-location & hotel dining

Books and routes orders against the right outlet across your property or group.

Two-way sync

It reads from Oracle MICROS. It writes back to Oracle MICROS.

Live on the call — never a stale copy, never a nightly export.

Reads from Oracle MICROS

Live menu, items & modifiers

Hours & availability across locations

Pricing, combos & specials

Existing customer & order lookup

Writes to Oracle MICROS

New takeout & pickup orders

Reservations & group requests

Customer details & call notes

Order updates & confirmations

Why teams switch it on

Built to pay for itself.

Real-time, two-way sync

It doesn’t just read Simphony — it writes orders and bookings back, live during the call.

Built for volume

Unlimited simultaneous calls answered across locations, so peak periods never overflow to voicemail.

Fewer order errors

Even complex orders are structured straight from the call into Simphony — no scribbled tickets.

Live in 48 hours

We connect Oracle MICROS and script your menu and policies — no project, no dev team.

Most venues are fully live within 48 hours. We connect Oracle MICROS, script your menu, routing, and policies, and test everything before your line goes live.

Secure by design

Your Oracle MICROS data stays yours.

Scoped, least-privilege access

We connect only to what we need in Oracle MICROS — nothing more. Revoke anytime.

Encrypted & compliance-aligned

Encrypted in transit, SOC 2-aligned practices, HIPAA-aware, and GDPR-aligned handling.

You stay in control

Your Oracle MICROS data is never sold or shared. MapleVoice acts only on the call, in real time.

At enterprise hospitality volume, every unanswered call adds up fast. MapleVoice captures them all into Simphony.

MapleVoice + Oracle MICROS — your questions.

Yes. MapleVoice connects to Oracle MICROS Simphony through MCP, so your AI voice agent can read your menu and availability and write orders and reservations into Simphony in real time.

Also connects with

Explore all 100+ integrations

See MapleVoice working inside Oracle MICROS.

Book a free demo and we’ll show your AI agent answering a call and syncing it straight into Oracle MICROS — live, with your setup. Live in 48 hours.